Tuesday, May 26, 2009

How To Handle Negative Comments

I feel the need to make an entry about this after a few people asked me personally about it. After all, this is one of the major reasons that concern those who wants to start a blog, and why some Bloggers are privatizing their blogs.

I've been blogging for almost 7 years, and I've come across a lot of negative/hateful comments before - be it mine or others. One thing I've learned, the best way to handle them is to completely ignore them. Don't fight back. You won't lose anything. It can be tempting not to ignore them, but instead of wasting your energy by focusing on the negative comments, focus on the good and positive ones, and just carry on with your life. It really does help. Keep in mind that it's just not worth your time and emotion to respond to these trolls no matter how bad it gets. They are the type of people that you just can't reason with.

Here's an article I'd like to share about how to handle such thing.

Not everyone is going to like what you write. The majority of them will tastefully rebut and you can carry on an intelligent discussion among the members of your community. If you go ahead and respond to the people who are looking for a fight, it will only hurt your reputation and spill over into your community. Don't do it.

Here's how to handle the trolls:

  1. Ignore them – Let them say what they want and then ignore them. Do not respond, no matter how many times they insult you. You can't reason with them.
  2. Delete their comments – When it comes to comments you're damned if you do and damned if you don't. If you let nasty comments stand, it makes your community uncomfortable. If you delete them you're accused of stifling free speech. The bottom line: It's your blog and your community, cater to them, not the trolls.
  3. Moderate comments – If the trolls are bringing friends and they're piling it on, moderate your comments. This doesn't have to go on forever, just until the furor dies down.


Here's the thing. The people who are really negative are doing so for a reason. They're trying to provoke a response. The more you give into it, the more you respond, the more it will continue. No matter how much it kills you not to set matters straight, don't give in. Even if you're right, don't give in.

Your community comes first

When your blog becomes a battle zone your regulars will leave for neutral territory. They're not visiting your blog for the drama, (well, most of them aren't). They're visiting for the advice and the atmosphere. Do the right thing and think of them first.


On the other hand, it's normal to loathe or feel disgusted at a person or a blog or whatever bcoz we're only human. There are things that triggers our likes and dislikes. But how we handle our reactions towards them is what makes us different from the rest. Don't let your emotions overpower you bcoz everything you say, everything you do, is a projection of what's inside of you.

Ini adalah peringatan untuk diri saya sendiri juga.... :)


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